IMPORTANT RESTRICTIONS for SERVICE
DMH will provide warranty service through one or more of the following options:
(i) Carry-in service. You may return your Product to DMH or a DMH Authorised Service Provider (“ASP”) location offering carry-in service if and where available in your country.
(ii) Mail-in service. If DMH determines that your Product is eligible for mail-in service, DMH will send you prepaid waybills and applicable packaging material, so that you may ship your Product to a DMH Repair Service (“RS”) or ASP location. DMH will pay for shipping to and from your location if instructions regarding the method of packaging and shipping the Product are followed. Contact DMH at: firstname.lastname@example.org to request mail-in service eligibility.
(iii) Do-it-yourself (DIY) parts service. DIY parts service allows you to service your own Product. If DIY parts service is available in the circumstances, the following process will apply. Contact DMH on email@example.com to request DIY parts service eligibility.
(a) Service where DMH requires return of the replaced Product or part. DMH may require a credit card authorisation as security for the retail price of the replacement Product or part and applicable shipping costs. If you are unable to provide credit card authorisation, DIY parts service may not be available to you and DMH will offer alternative arrangements for service. DMH will ship a replacement Product or part to you with installation instructions, if applicable, and any requirements for the return of the replaced Product or part. If you follow the instructions, DMH will cancel the credit card authorisation, so you will not be charged for the Product or part and shipping to and from your location. If you fail to return the replaced Product or part as instructed or return a replaced Product or part that is ineligible for service, DMH will charge your credit card for the authorised amount.
(b) Service where DMH does not require return of the replaced Product or part. DMH will ship you free of charge a replacement Product or part accompanied by instructions on installation, if applicable, and any requirements for the disposal of the replaced Product or part.
(c) DMH is not responsible for any labour costs you incur relating to DIY parts service. Should you require further assistance, contact DMH at the telephone number listed below or at: firstname.lastname@example.org.
Service options, parts availability and response times may vary in different countries. If you require service in a country where DMH does not maintain a Retail Store or DMH Authorized Service Provider (“ASP”), service options may be limited. For advice on current “ASP” in your area, contact us on: email@example.com. If service option is not available for the Product in such country, DMH or its agents shall notify you about any additional shipping and handling charges which may apply before rendering service. Where international service is available, DMH may repair or replace Products and parts with comparable Product and parts that comply with local standards.
If any term is held to be illegal or unenforceable, it shall be severed from these Terms and the legality or enforceability of the remaining terms shall not be affected.
This warranty is governed by and construed under the laws of the country in which the product purchase took place.
Customer Care telephone number: +61 2 9415 6888 (Sydney, Australia).