We respect your privacy
Dr Mark’s HyGenie Pty Ltd (DMH) respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect, process and use your personal information.
“Personal Information” is information we hold which is identifiable as being about you.
If you do not agree
Free to explore
You are free to explore the DMH website without providing any Personal Information to DMH When you visit the website or want to ‘talk to us’, we request certain Personal Information about yourself so that we can appropriately reply.
Receive and store personal information
DMH will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
Provide basic information
You may provide basic information such as your name, phone number, address, email address, company name and Australian Business Number (ABN) to enable us to send information, provide responses, updates and process your product order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support. Please note that Personal Information can also include information about any transactions that you enter on the DMH website.
Personal Information also includes payment information. We may collect and process payment information from you when you sign-up to the DMH website, including credit card numbers, bank account details and billing information, using a third party PCI-compliant service provider.
Additional personal information
In addition to the collection of the personal information listed above, in order to verify that a User on the platform is who they proclaim, DMH may request additional personal information including passport numbers, drivers licence number or similar personal identifiers.
Not intended for use by Children
The DMH Website is not intended for use by Children under the age of 16. DMH does not knowingly or intentionally collect any personal information about Children under the age of 16.
Any other information
Additionally, we may also collect any other information you provide while interacting with us.
DMH collects personal information
Use your personal information
We may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
May contact you by a variety of measures
DMH may contact you by a variety of measures including, but not limited to telephone, email, sms or mail
Never sell any of your Personal Information
DMH will never sell any of the Personal Information you provide to us to a third party.
Disclose your personal information
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
Disclose personal information to comply with a legal requirement
We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
Protect the copyright, trademarks, legal rights, property or safety of DMH
We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of DMH, its customers or third parties.
Are we likely to disclose your personal information to overseas recipients?
Yes. Information that we collect may from time to time be stored, processed in or transferred to DMH’s IT services providers who manage DMH’s data under strict contractual conditions and in accordance with best practice data protection principles. They are presently located in North America, the EU and Japan.
If there is a change of control in our business
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
Ensuring that the information you provide to us is secure
DMH is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Transmission and exchange of information
Retain your personal information
We retain your personal information for the period of time in which we have an ongoing legitimate business need to do so. Once the retention period has ended we will either securely delete or anonymise your personal information.
Personal information to be deletion
If you wish for your personal information to be deleted you can do so by requesting deletion at firstname.lastname@example.org. If you only require communications to be deleted then you can request to be unsubscribed as provided within each electronic communication.
Request details of personal information
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). In some circumstances a small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at email@example.com.
Reserve the right to refuse to provide you
We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Complaints about our privacy practice
If you have any complaints about our privacy practices, please feel free to send in details of your complaints to PO Box 5, Neutral Bay Junction, NSW, 2089, Australia. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
Collect certain information
When you visit our website (www.drmarkshygenie.com) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
Third party sites
Third party sites - Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that DMH is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.